Complaints Procedure and Policy

The following documents outline Ipswich Basketball Club’s approach to complaints procedure, and how the process works in the event that you need to make a complaint.

  • Complaints Policy
  • Complaints Procedure
  • Flowchart: if you make a complaint
  • Flowchart: if a complaint is made against you

Use the arrows at the bottom of each PDF to scroll through that document.

Complaints Policy

Complaints Policy

Complaints Procedure

Complaints Procedure

Complaints Procedure Flowchart: if you make a complaint

IBC Complaint Flowchart

Complaints Procedure Flowchart: if a complaint is made against you

IBC Complaint Flowchart (Subject of Complaint)